System administrator (HelpDesk)
Remote, Europe | Full-time
Responsibilities
- Perform system and application updates
- Handle incoming service requests and incidents efficiently by categorizing, prioritizing, and resolving them based on urgency and business impact. Maintain clear communication and follow up on ticket progress.
- Assist end-users by troubleshooting technical problems, providing guidance, and ensuring a smooth IT experience. Document resolutions and contribute to knowledge bases for future reference.
- Assess hardware and software needs, coordinate procurement processes, and manage inventory. Perform regular audits to ensure compliance with security policies, licensing agreements, and industry standards.
Requirements
- At least 1,5-2 years of experience as a System Administrator or a similar role
- Proficiency in MacOS, Linux, or Windows operating systems
- Familiarity with Mattermost, Slack, or other communication tools
- Experience with backup systems and network diagnostic programs
- Knowledge of antivirus software and mail software
- Understanding of network security concepts
- Experience in configuring firewalls and setting up VPNs
- Familiarity with intrusion detection systems
- Intermediate English proficiency (B1) in speaking and writing
We offer
- 10 paid sick leave days per year
- 20 paid vacation days per year
- Public holidays according to current legislation
- Medical insurance
- Compensation for professional education and language learning
- Compensation for a sports subscription or sports equipment